Yellowtail Fish & Chips, 3/75 Main Hurstbridge Road, Diamond Creek

Reviews

• Steve R

  30.06.2018
  ★ ☆ ☆ ☆ ☆
  Average food; terrible service.
  
  I Have been to this store 3 times over the last 2 months and have experienced a similar thing every time.
  
  The first time I ordered in store and was told that it would take 20 minutes to get my food. I sat and waited patiently for a total of 1 hour before I was called to get my food.
  
  Second time - similar result.
  
  Third strike- This time I ordered over the phone. "Your order will be about 25 minutes". So I arrived in store after 30minutes. The girl behind the register checked up on my order and said "It's almost ready, won't be long now" . So I paid and waited an additional 35 minutes. 1 hour and 5 minutes for a fish burger (soggy bread and very dry) and 2 potato cakes. I really would not have minded if I was told at some point along the line close to how long it would take.
  Then I wouldn't drop what I am doing to sit there like a Numb skull waiting for a food order that may never arrive.
  
  I always end up waiting more than double the time I am told it will take to get my food (only ever placing simple orders eg. 1 flake, 2 potato cakes, minimum chips).
  
  Unknown LONG WAIT times too high a price to pay for average food.
  
  IN SUMMARY - You Deep fry stuff every day for a living (Not complicated), how hard is it to have some idea of how busy you are and how long it will take you to deep fry a small number of items. I encourage the owners to stop teaching their staff to give deceptive wait times, and taste your food so you know how to improve it.
• Jason Goodall

  22.02.2018
  ★ ☆ ☆ ☆ ☆
  Quality has declined significantly since new management took over. What is with people who buy quality fish n chip shops only to start introducing cheaper produce 6-12 months in? People use to queue for 1 hour because the fish was light n fluffy, now its dry and flat. The Calamari wasn't even Calamari, cheap n nasty changes.
  
  Thumbs down, you've lost me.
  
  Ok you asked. I think you know that you're using different produce, but non the less, you asked...I've been a customer for over 4 years and more recently your flake is flat and dry, your calamari is not squid rings, its some puree mash in precrumbed batter, your chips no longer have the same texture and crunch. I don't think I'm alone, because what use to take 1/2 to an hour only now takes 10-15 min. I'll say no more.

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